How to disable auto-renewal for my ZenVideo subscription plan

This article discusses how to disable auto-renewal for your ZenVideo subscription.

By default, your membership renews automatically on the renewal date listed on your Billing Settings page, unless you disable automatic renewals on that page. 

⚠️ Note: These instructions apply to self-service plans. If you are on an Enterprise account, please review our Enterprise terms and contact your account manager with any payment-related questions.

To disable auto-renewal for a subscription: 

1. Navigate to your billing settings page.  
2. Select Cancel Subscription.
3. Auto-renew is now disabled for your account. Please note that you may experience service interruptions if your account is downgraded to a free account at the end of your subscription period. 

To enable a previously disabled auto-renewal:

1. Navigate to your billing settings page.  
2. Select the Membership Plan to view the details of your current plan. 
3. Select Enable auto-renew.
4. Auto-renew is now enabled for your account. Your selected payment method will be charged when your current subscription ends based on the subscription end date. 

To learn how to cancel your ZenVideo subscription, visit ‘Cancel My Subscription’ 

💡Tip: If you are a team member who is not an account owner and receive an error stating that you are unable to access the billing settings page, please contact the account owner for further assistance. If you are an account owner, please contact us for further support.