About auto-renewal for users located in Germany – Acme Technology Solutions Help Center

The article explains how customers based in Germany may be opted out of auto-renewal for their subscriptions under the German Fair Customer Contracts Act (FCAA), and provides instructions on how to check and manage auto-renewal settings.

Is my subscription eligible for auto-renewal?

As per the German Fair Customer Contracts Act (FCCA), your annual subscription may be opted out of auto-renewal if it was not purchased for business purposes.

On February 10, 2023, we sent e-mails to confirm if your account was purchased on behalf of a business.

If you are a “Consumer” with an annual subscription that started on or after March 1, 2022, your plan has been opted out of auto-renewal. However, you can opt for a one-time renewal from your settings to prevent your subscription from lapsing. You will need to opt in every year.

How can I tell if my account has been opted out of auto-renewal?

You can check if your account is opted out of auto-renewal on your billing settings page under 'Renewal'. It will state that auto-renewal is off for your account.

A billing settings table with columns titled 'Title', 'Account usage', 'Renewal', and 'Payment method'. Below the headers, a single row displays the message: 'Auto-renewal is off'.

Read how to disable auto-renewal at How do I disable auto-renewal for my ZenVideo subscription plan?