Error message: "You don't have permission to access this" when trying to sign into your ZenVideo OTT site

This error suggests that you are logging in with an email address that differs from the one associated with your ZenVideo OTT site.

Follow these steps to troubleshoot

1. Log out of ZenVideo OTT.
2. Log in to ZenVideo OTT with another email address that we'd have on file.