Skip to main content

Technical FAQs: ZenVideo AI

Melissa Borup

Last updated: April 10, 2025

 

In this article:

What is ZenVideo AI?

ZenVideo’s AI capabilities include features that speed up workflows, extract insights, and get more out of existing content by auto-generating titles, tags, and chapters. They also recap content through text summaries and turn videos into a two-way dialogue, enabling viewers to ask questions directly about the video. ZenVideo's AI tools also enable users to translate their videos. 

We strive to leverage our AI capabilities as a complementary asset to enhance, assist, and complement workflows, making it easier to accomplish your day-to-day tasks. Our video AI suggestions and outputs can be further edited through our video editing tool. ZenVideo AI runs on ZenVideo’s trusted infrastructure and upholds the security practices and compliance standards that our customers expect. 

When using ZenVideo AI, who owns the inputs and outputs?

Between you and ZenVideo, you retain all rights to the inputs you provide to our services, and you own any output you rightfully receive from our services to the extent permitted by law.

Will my videos be used to train generative AI models?

ZenVideo does not use and does not permit third parties to use your videos to train or improve the underlying generative AI or large language models. Read more about our position on AI.

How will ZenVideo use the outputs generated by ZenVideo AI? 

We use outputs solely to provide, support, and maintain our services.  We may use user interactions and customer feedback to improve or develop our services. For more information, please see our AI Addendum. 

How is access to ZenVideo AI administered and controlled? 

ZenVideo AI capabilities are enabled by default across the platform but can be toggled off at any time by an account owner or administrator in your team settings. Learn how at 'How can I activate or deactivate ZenVideo AI settings for my team?'

Is my content shared with third parties?

Some of our AI features utilize software from third-party service providers. ZenVideo only partners with third parties whose security policies and privacy commitments align with ours. 

Below is an overview of the third-party service providers we work with today for specific AI capabilities and how data may be shared with them. Our primary third-party service provider is Microsoft Corporation, which utilizes the Azure infrastructure, featuring a wide array of security tools and capabilities. To learn how Microsoft secures the Azure infrastructure, visit Microsoft: Azure infrastructure security.

We may add additional third-party providers to enhance our AI capabilities in the future. As additional partners are added, we will update this section of the help center article. 

AI feature Description Third-Party Service Data Shared
Transcription Transcribe videos into a text transcript

Rev.com

and

Google Cloud

 Audio portion of the video file
AI script generator Generate a script based on a text prompt and indication of tone and length preferences Microsoft Azure OpenAI Service Text prompts 
AI-generated video details Automatically generate video titles, tags, text summaries, and chapters Microsoft Azure OpenAI Service Text transcript
Interactive Q&A Enable editors and viewers of a video to ask questions through pre-generated or open-ended Q&A

Google Cloud

and

Microsoft Azure OpenAI Service

 Text transcript
AI Translation Translate video, audio, and captions into dozens of languages

ElevenLabs (audio)

and

Google Cloud

 Audio portion of the video file

You can find a full list of ZenVideo’s sub-processors here.

How do ZenVideo’s third-party service providers use my data?

Our third-party service providers are only permitted to store and process data to provide the service to us and to monitor for uses that violate the applicable product terms. Microsoft fully controls the Azure OpenAI Service; Microsoft hosts the OpenAI models in Microsoft’s Azure environment, and the Service does NOT interact with any services operated by OpenAI (e.g., ChatGPT or the OpenAI API).

Your inputs and outputs:

  • are NOT available to other customers.
  • are NOT available to OpenAI.
  • are NOT used to improve OpenAI models.
  • are NOT used to improve any Microsoft or 3rd party products or services.
  • are NOT used to automatically improve Azure OpenAI models.

How does ZenVideo address inclusivity and fairness in AI?

We’re committed to making sure our AI features are implemented responsibly. We only work with vendors who have developed controls designed to monitor and eliminate biases in their models. Additionally, our automatic transcript generation feature promotes inclusivity and accessibility by enabling individuals with hearing, visual, and other impairments to access videos.

If you experience a critical error or issue that does not align with our commitment and significantly impacts your experience with our AI features, please contact our support team.

How does ZenVideo communicate its use of AI transparently and clearly? 

ZenVideo provides tools for creators to transparently label videos containing realistic AI-generated content with clear disclosures visible on the video page and player. This functionality and automatic labeling for ZenVideo's AI tools help inform viewers about the presence of synthetic media hosted on ZenVideo. For more details, visit 'How can I tell if a video on ZenVideo was generated with or enhanced by using AI?'.

Comments

0 comments

Please sign in to leave a comment.

Powered by Zendesk