Troubleshooting: Failed AI Translations

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If your ZenVideo AI translations fail, you may see one of the following error messages: 

• AI Translation is not supported for this video’s language.
  • You can view the supported languages at  What languages are supported by ZenVideo AI subtitle translation?  or What languages are supported by ZenVideo AI's audio translation?
• Unable to process this translation; please try again. 

If your video’s language isn't supported, you’ll receive an error indicating that AI translation is unavailable. If the translation fails, you’ll be informed that ZenVideo AI cannot process it. 

Languages with successful translations will appear in the Languages menu on the video’s settings page. 

If your translations continue to fail, please contact Support. In your message, please provide the following: 

• The link to your video.
• The original language of your video.
• The language(s) failing
• Screenshots of any error messages you receive or any additional details to assist with troubleshooting.