What efforts has ZenVideo undertaken to support HIPAA-regulated ZenVideo Enterprise customers?

HIPAA Security Risk Analysis: ZenVideo conducted a risk analysis to identify risks and gaps within our environment. The HIPAA Security Rule requires that covered entities and their business associates conduct a risk assessment of their organization. A risk assessment helps your organization ensure it is compliant with HIPAA’s administrative, physical, and technical safeguards. A risk assessment also helps reveal areas where protected health information (PHI) could be at risk.

BAA with Sub-Processors: ZenVideo has signed BAAs with third parties who access or otherwise process PHI (“sub-processors”). Signing Business Associate Agreements (BAAs) with sub-processors is a critical component of HIPAA compliance. By signing BAAs with sub-processors, ZenVideo has established legally enforceable obligations and responsibilities with third parties who handle PHI. This agreement ensures that sub-processors understand the importance of protecting PHI and are committed to complying with HIPAA regulations. The BAA clarifies the permitted uses and disclosures of PHI by each sub-processor, limiting them to processing PHI only to the extent necessary for the services it provides to ZenVideo. It also requires sub-processors to implement appropriate security measures to safeguard PHI, including administrative, physical, and technical safeguards. Furthermore, signing BAAs helps to establish accountability and liability. In the event of a data breach or non-compliance, the BAA holds sub-processors accountable for any violations, ensuring that they take appropriate actions to mitigate risks and address any breaches promptly.

HIPAA Policy and Acknowledgement: ZenVideo has established and documented a HIPAA Security Policy that is communicated internally. Employees and contractors are required to review and acknowledge the policy.  A HIPAA policy serves as a comprehensive guide that outlines the procedures, practices, and safeguards necessary to protect PHI. It provides clear instructions on how to handle, store, transmit, and dispose of PHI in a secure and compliant manner. 

HIPAA Training: ZenVideo created and requires applicable employees to complete HIPAA security training.  HIPAA training provides our employees with a comprehensive understanding of their roles and responsibilities in handling PHI. It educates them on the importance of maintaining confidentiality, integrity, and availability of PHI, as well as the potential consequences of non-compliance. HIPAA training also covers various safeguards and best practices for handling PHI. It educates employees on the proper use and disclosure of PHI, the importance of secure communication channels, and the implementation of physical and technical safeguards. This training helps to minimize the risk of accidental or intentional breaches, ensuring that our employees are equipped with the necessary tools to handle PHI securely.

ZenVideo is offering to engage in a BAA with Customers: By offering a BAA to healthcare customers, ZenVideo demonstrates our commitment to your privacy and compliance needs. This not only helps to increase trust and confidence in ZenVideo services for healthcare customers, but also helps your organization align with industry best practices and regulatory requirements. Ultimately, having a BAA in place strengthens ZenVideo’s relationships with our healthcare customers and contributes to a secure and compliant healthcare ecosystem.