Troubleshooting: My video editor is blank

If you encounter a blank video editor screen or are unable to proceed past the "preparing video for editing" screen, the following troubleshooting steps may assist. 

1. Verify Browser Compatibility: Ensure you're using a supported browser (refer to the provided link for a list of compatible browsers).
2. Whitelist ZenVideo Domain: Confirm that "vimeo.magisto.com" is whitelisted within your network settings.

If the issue persists after completing these steps, please contact ZenVideo Support for further assistance. In your message, please include additional information that will help our team best assist.