Duplicate accounts on ZenVideo

We frequently hear from people who have accidentally created multiple accounts by logging in to ZenVideo via Facebook, Google, or Apple.

This can happen when you follow the Login with Facebook/Google/Apple prompt via the app or a mobile browser.

In this article

• Facebook account
• Apple ID accounts
• Deleting duplicate accounts
• Can’t access a Duplicate account
• Transferring videos between accounts

Facebook account

If you created your account via Facebook, you'll need to set a password before you can take action on it (such as deletion). This step is required to ensure that you can maintain access to your ZenVideo account separately from Facebook in the future. Read more at 'Creating a ZenVideo account via Facebook'

Apple ID accounts

If you created your account using your Apple ID, you may have used the “Hide My Email” feature that provides ZenVideo with a random, private email address. To find and manage accounts created using Sign-In with Apple, follow the instructions on Apple’s Support site at 'Manage the apps that you use with Sign-In with Apple'.

⚠️Note: If you created or uploaded any videos on a duplicate account that was generated through Facebook, Google, or Apple, you'll need to set your password before you can edit or manage those videos.

Deleting duplicate accounts

If you created a duplicate account on ZenVideo and wish to delete it, follow the steps outlined in 'Deleting your account' in the ZenVideo Help Center.

Can’t access a Duplicate account

If you no longer have access to a duplicate account, please reference the steps at 'I can't access my account' or fill out the form found at 'Can't access your account?' for further assistance.

Transferring videos between accounts

While we can't merge accounts, we can move videos from one account to another. If you have multiple accounts that have videos, feel free to request a video transfer using the information found at 'Transferring videos from one account to another'.