I can’t sign up for a ZenVideo account

If you are attempting to create a ZenVideo account on vimeo.com and see an error message, it’s possible our bot protection system is detecting that you may be a bot rather than a human.

ZenVideo uses CAPTCHA to protect our site from spam, abuse, and other malicious intents often driven by bots. Most users will not see our CAPTCHA prompt, but our system may ask you to tick a box confirming that you are not a robot in order to proceed with creating a ZenVideo account.

If you see an error message after ticking the box as prompted:

1. Disconnect from any VPN or proxy networks.
2. Navigate back to the ZenVideo sign-up page and try creating an account again.

If you have tried these steps and still see an error message when trying to create a ZenVideo account, contact us for further assistance.