About team member types

This feature requires a paid plan on ZenVideo.

You can invite team members to your ZenVideo account and specify their role on your team. This article outlines the different role types are and what level of permission each role has.

There are six team member types: viewers, contributors, contributors plus, uploaders, admins, and owners. Each one will need to make their own ZenVideo account in order to join a team.

Skip ahead:

• Folder and video access
• Folder hierarchy
• Viewers
• Uploaders 
• Contributors
• Contributor Plus
• Admins
• Owners
• Full role comparison

When you add team members to your ZenVideo account, you can specify the exact role you would like them to have. Each of these roles has a default set of capabilities—the Owner has the highest level of access, while the Viewer has the lowest.

Folder and video access

By default, Owners and Admins can see all content within the team. Contributors and Viewers need to be explicitly granted access to folders and videos in order to view and comment. 

Folder-level permissions apply to all content within a folder, whereas video-level permissions only apply to the specific video that is shared. 

Resource permission	Description
Can view	Video: Can view the video. Folder: Can view videos within a folder.
Can comment	Video: Can view and comment on the video. Folder: Can view and comment on all videos within a folder.
Can edit	Video: Can change video settings. Folder: Can change video settings for all videos within a folder.
Can manage	Video: Can delete and move the video. Folder: Can create and delete videos within a folder.

Important notes

• Team Contributors can view analytics for only content that they have Admin or Contributor access to on the account. 
• For Folders, Contributors must have “Can manage” access to view analytics. 
• For videos, Contributors must have “Can manage” to view analytics.

Folder hierarchy

Users added to a folder can see all content within that folder and its subfolders. However, the users cannot be added to a folder and removed from a subfolder.

Contributors can have access granted more granularly to folders and videos. They can be added as:

• Can view
• Can comment
• Can edit
• Can manage

See ‘Folder role permissions for Enterprise accounts’ for a more detailed breakdown.

Viewers

You can invite viewers individually or as a part of a group to specific videos, folders, and showcases in your account. Only the folders and showcases to which they have been invited will be visible to them in the Library. Viewers can watch and comment on videos to which they have access, but they cannot make any changes to those videos.

Notes for Enterprise accounts:

• If you have a large number of users that you'd like to grant viewer status, you can provide us with a CSV of their email addresses that we can add on your behalf. To do this, reach out to your account manager.
• You can also grant viewer access by specifying a domain for SSO. Viewers that you intend to access via SSO will not receive an email. 

Uploaders 

⚠️Note: This team role is only available on the legacy Pro, Business, and Premium plans.

You can invite uploaders to your team who will only have the ability to upload videos to your account. They can do this from their uploader page after toggling from their personal account to the team account. They cannot do anything else on the account.

Any videos an uploader adds to your account will have the privacy setting Private, but account owners and admins can manage the video's privacy after upload, you can change the video's privacy setting after upload.

Contributors

You can invite contributors individually or as a part of a group to specific folders via the share modal in the Library. Anyone on a team account with the Contributor role will see the Share button for any video or folder to which they have Can edit access. When they select the Share button, they'll be able to share the resource (videos and folders) with any existing team member.

Contributors cannot invite new team members to the team.

Contributors will be able to do the following with the contents of the folders they are invited to:

• Upload, edit, review, share, and publish videos within a folder. 
• Can download videos from the folders they have access to.
• View the settings of a video in that folder as well as the analytics tab, which has numbers from the past 30 days.
• View, create, and edit videos on the team account.
• Access design elements added to the Brand Kit by team Owners and Admins. 

Contributor Plus

Contributor Plus is only an option on Enterprise accounts. They have access to all that Contributors will be able to do to the contents of the folders they are invited to. Additionally, Contributor Plus can:

• Manage advanced creation tools (brand kit, custom fonts, custom intros/outros, team templates).
• Go live and manage live events on ZenVideo (for Enterprise plans with the Events feature added). Note that when a Contributor Plus member creates a new live event, it will be in their Private folder. The event must be moved to a shared team folder to go live. Contributor Plus members only have the ability to turn on or turn off the logos and backgrounds in a live event.
• Access to the advanced event and webinar capabilities: registration setup, advanced marketing integrations, and viewer-level analytics (for Enterprise plans with the Events feature added).

• Contributor Plus members cannot connect social accounts to the team account; only the owner can do this. 

Admins

Admins have the highest level of permissions and can help you manage all the videos, folders, and collections in your account.

• Admins can invite contributors and viewers to your team.
• Admins can upload and manage design elements in the Brand Kit.
• Admins cannot manage billing, account, or profile settings. They also cannot connect social accounts to the team account; only the owner can do these. 

Owners

Owners (i.e. the main email associated with the account, which was used to sign up and purchase) can do the following:

• Access Simulcast settings.
• Upload and manage design elements in the Brand Kit.
• Authenticate most API-integrated encoders and applications.
  • This refers to encoders that allow you to connect to ZenVideo by logging in to your account directly from the software or application (e.g. Mevo, ZenVideo mobile app, or other third-party direct integrations).

Exception: Livestream Studio does allow team admins to log in and go live.

Full role comparison

The table below shows a detailed comparison of what each team member type can do.

Capability	Viewer	Contributor	Contributor Plus	Admin	Owner
Creator Tools
Upload and download videos	❌	✅	✅	✅	✅
Edit videos and make recordings	❌	✅	✅	✅	✅
Manage Brand kit (Standard, Advanced, Business, Premium)	❌	✅	❌	✅	✅
Manage Brand kit (Enterprise only)	❌	❌	✅	✅	✅
Apply Brand kit design elements	❌	✅	✅	✅	✅
Upload/delete custom fonts (Standard, Advanced, Business, Premium)	❌	✅	❌	✅	✅
Upload/delete custom fonts (Enterprise only)	❌	❌	✅	✅	✅
Apply custom fonts	❌	✅	✅	✅	✅
Create interactive videos	❌	❌	✅	✅	✅
Create top level folders	❌	❌	❌	✅	✅
Create subfolders	❌	❌	❌	✅	✅
Create and manage Showcases  *Contributors and Contributors+ can only delete showcases that they created themselves.	❌	✅	✅	✅	✅
Delete your videos	❌	✅	✅	✅	✅
Delete others’ videos	❌	❌	❌	✅	✅
Live events
Create new live events for team accounts	❌	❌	❌	✅	✅
Schedule, manage, and start existing live events	❌	❌	✅	✅	✅
Access registration and advanced integrations	❌	❌	✅	✅	✅
Delete live events	❌	✅	✅	✅	✅
Collaborate
Access shared videos and folders	✅	✅	✅	✅	✅
Add, tags and descriptions to videos	❌	✅	✅	✅	✅
Leave comments on shared videos	✅	✅	✅	✅	✅
View, edit, and comment on any video	❌	❌	❌	✅	✅
Add and delete videos to channels	❌	❌	❌	✅	✅
Add and delete videos to portfolios	❌	❌	❌	✅	✅
Share
Set privacy settings for videos	❌	✅	✅	✅	✅
Publish videos to social accounts	❌	✅	✅	✅	✅
Add/remove access to videos and subfolders	❌	✅	✅	✅	✅
Share any videos with team members *Contributors can only share resources they have been granted access to.	❌	✅	✅	✅	✅
Analytics
View basic video, region, device, and date	❌	✅	✅	✅	✅
View analytics for interactive and social	❌	❌	❌	✅	✅
View event analytics and registrant user analytics	❌	✅	✅	✅	✅
View post-event advanced analytics	❌	❌	❌	✅	✅
Analytics API for user-level analytics	❌	❌	❌	✅	✅
View bandwidth analytics	❌	❌	❌	❌	✅
Manage
Add new team members	❌	❌	❌	✅	✅
Add new & existing members to folders	❌	❌	❌	✅	✅
Set data retention policies on folders	❌	❌	❌	✅	✅
Set library home page featured video	❌	❌	❌	✅	✅
Set logo and brand settings	❌	❌	❌	✅	✅
Set upload defaults and embed presets	❌	❌	❌	❌	✅
Access billing page	❌	❌	❌	❌	✅
Change plan and payment method	❌	❌	❌	❌	✅
Manage account and profile settings	❌	❌	❌	❌	✅