Melissa Borup
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Articles
Recent activity by Melissa Borup-
Where can I find my support ticket requests?
To navigate to your support ticket requests: Select the question mark (?) symbol on the top of your ZenVideo home page. Click on your ZenVideo avatar on the top navigation bar and select Requests...
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Embeddable playlists
You can turn your showcases into embedded playlists, allowing you to showcase a collection of your videos through one player on your website. Embedded playlists can be viewed on both mobile devices...
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About playback speed controls
Player speed controls are a way for all ZenVideo users to give their viewers the ability to speed up or slow down the playback of video and audio on desktop and mobile browsers, regardless if they ...
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Troubleshooting: Remove white space above and below embedded video
When you are embedding a video using a responsive (default) embed code, you may encounter an issue where white space appears above and below your video player. This white space is caused by the pa...
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Troubleshooting: Why can’t I see the unmute button?
Here are a few conditions that dictate whether the unmute button appears on the video: Video is muted The video is auto-playing Video can show controls (i.e. no background=1 or controls=0) Video h...
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Troubleshooting video playback errors due to referrer policy conflicts
This article summarises common video playback errors caused by referrer policies and outlines steps to troubleshoot them effectively. In this article Common causes of referrer-related playback err...
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Troubleshooting: Why are my title, byline, or portrait still showing on embedded videos?
In this article: What causes the title, byline, or portrait to show on embedded videos? How to fix it You may notice that the Title, Byline, or Portrait is still appearing on your embedded video, e...
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How do I set up domain-level privacy?
With domain-level privacy, you can specify and manage up to 50 domains where your video can be embedded. Any sites that are not on your list will receive an error message when they attempt to embed...
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Optimize your website for posting to social media platforms
If you’d like to share your webpage's URL on social media, but want your post to include the ZenVideo player, you’ll need to add some extra code to your website’s <head> element. In this article:...
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Bandwidth on ZenVideo
Bandwidth is the data used to deliver your videos to your viewers. Factors like the number of viewers, average time watched per view, and streaming quality all affect bandwidth.ZenVideo has a month...