ZenVideo OTT currently collects and remits tax/VAT/GST/JCT/DST from certain locations. If your customer is located in one of the countries or US states listed below, we will collect tax from their purchase.
Be sure to check your product pages to determine how taxes are collected.
Please note that we cannot offer legal or tax advice for your business and strongly recommend consulting a tax professional for confirmation on how your business handles taxes.
Countries where we collect tax
This table details the locations as well as rates and rules to help you determine how much tax will be collected.
Please note that tax rules and tax rates are always subject to change. The rates provided here are for reference purposes only, and the actual rate we use could be different.
| Who remits taxes? | ||||||
| Viewer Location | Country Code | Indirect Tax | VAT Rate |
Local Seller (Seller's location is the Same as viewer's) |
Global Seller (Seller's location is different from viewer's) | Allow Tax Exemption for Customers |
| Australia | AU | GST | 10% | Seller | ZenVideo | Yes |
| Austria | EU | VAT | 20% | ZenVideo | ZenVideo | Yes |
| Bahrain | BH | VAT | 10% | Seller | ZenVideo | Yes |
| Belarus | BY | VAT | 20% | Seller | ZenVideo | Yes |
| Belgium | EU | VAT | 21% | ZenVideo | ZenVideo | Yes |
| Bulgaria | EU | VAT | 20% | ZenVideo | ZenVideo | Yes |
| Chile | CL | VAT | 19% | Seller | ZenVideo | Yes |
| Colombia | CO | VAT | 19% | Seller | Seller | Yes |
| Croatia | EU | VAT | 25% | ZenVideo | ZenVideo | Yes |
| Cyprus | EU | VAT | 19% | ZenVideo | ZenVideo | Yes |
| Czech Republic | EU | VAT | 21% | ZenVideo | ZenVideo | Yes |
| Denmark | EU | VAT | 25% | ZenVideo | ZenVideo | Yes |
| Estonia | EU | VAT | 20% | ZenVideo | ZenVideo | Yes |
| Finland | EU | VAT | 24% | ZenVideo | ZenVideo | Yes |
| France | EU | VAT | 20% | ZenVideo | ZenVideo | Yes |
| Georgia | GE | VAT | 18% | ZenVideo | ZenVideo | Yes |
| Germany | EU | VAT | 19% | ZenVideo | ZenVideo | Yes |
| Greece | EU | VAT | 24% | ZenVideo | ZenVideo | Yes |
| Hungary | EU | VAT | 27% | ZenVideo | ZenVideo | Yes |
| Iceland | IS | VAT | 24% | ZenVideo | ZenVideo | Yes |
| India | IN | GST | 18% | Seller | ZenVideo | Yes |
| Ireland | EU | VAT | 23% | ZenVideo | ZenVideo | Yes |
| Italy | EU | VAT | 22% | ZenVideo | ZenVideo | Yes |
| Japan | JP | JCT | 10% | Seller | Seller | Yes |
| Kazakhstan | KZ | VAT | 12% | ZenVideo | ZenVideo | Yes |
| Kenya | KE | VAT | 16% | ZenVideo | ZenVideo | No |
| Latvia | EU | VAT | 21% | ZenVideo | ZenVideo | Yes |
| Lithuania | EU | VAT | 21% | ZenVideo | ZenVideo | Yes |
| Luxembourg | EU | VAT | 17% | ZenVideo | ZenVideo | Yes |
| Malaysia | MY | DST | 6% | ZenVideo | ZenVideo | No |
| Malta | EU | VAT | 18% | ZenVideo | ZenVideo | Yes |
| Mexico | MX | VAT | 16% | ZenVideo | ZenVideo | No |
| Moldova | MD | VAT | 20% | ZenVideo | ZenVideo | Yes |
| Netherlands | EU | VAT | 21% | ZenVideo | ZenVideo | Yes |
| New Zealand | NZ | GST | 15% | ZenVideo | ZenVideo | Yes |
| Nigeria | NG | VAT | 7.50% | ZenVideo | ZenVideo | No |
| Norway | NO | VAT | 25% | ZenVideo | ZenVideo | Yes |
| Poland | EU | VAT | 23% | ZenVideo | ZenVideo | Yes |
| Portugal | EU | VAT | 23% | ZenVideo | ZenVideo | Yes |
| Romania | EU | VAT | 19% | ZenVideo | ZenVideo | Yes |
| Russia | RU | VAT | 20% | Seller | ZenVideo | No |
| Saudi Arabia | SA | VAT | 15% | Seller | Seller | Yes |
| Serbia | RS | VAT | 20% | Seller | ZenVideo | No |
| Singapore | SG | GST | 7% | ZenVideo | ZenVideo | Yes |
| Slovakia | EU | VAT | 20% | ZenVideo | ZenVideo | Yes |
| Slovenia | EU | VAT | 22% | ZenVideo | ZenVideo | Yes |
| South Africa | ZA | VAT | 15% | Seller | ZenVideo | No |
| South Korea | KR | VAT | 10% | ZenVideo | ZenVideo | Yes |
| Spain | EU | VAT | 21% | ZenVideo | ZenVideo | Yes |
| Sweden | EU | VAT | 25% | ZenVideo | ZenVideo | Yes |
| Switzerland | CH | VAT | 7.70% | Seller | ZenVideo | No |
| Taiwan | TW | VAT | 5% | ZenVideo | ZenVideo | Yes |
| Tajikistan | TJ | VAT | 15% | ZenVideo | ZenVideo | Yes |
| Thailand | TH | VAT | 7% | Seller | ZenVideo | Yes |
| Turkey | TR | VAT | 18% | ZenVideo | ZenVideo | Yes |
| United Arab Emirates | AE | VAT | 5% | Seller | Seller | Yes |
| United Kingdom | GB | VAT | 20% | ZenVideo | ZenVideo | Yes |
| Uzbekistan | UZ | VAT | 15% | ZenVideo | ZenVideo | Yes |
Canada
In Canada, indirect taxes are imposed at the federal level and provincial levels. In addition to the Goods and Service Tax (“GST”) imposed at the federal level, many provinces in Canada impose a separate Provincial Sales Tax (“PST”), including Quebec Sales Tax (“QST”) in Quebec. Furthermore, there are some provinces that combine their PST with the federal GST to levy a combined tax called Harmonized Sales Tax (“HST”).
As of December 1st, 2021, ZenVideo will collect and remit GST/HST made by non-resident suppliers to customers in Canada. The table below details the tax types and rates for each province. We recommend setting your product prices with the expectation that taxes are included in your price.
If you are located in Canada, you will be responsible for filing and remitting GST/HST on purchases made by customers in Canada. If you are located outside Canada, ZenVideo will remit GST/HST on purchases made by customers in Canada.
|
Province |
Tax Type |
Rate |
|
Nova Scotia |
HST |
15% |
|
New Brunswick |
HST |
15% |
|
Prince Edward Island |
HST |
15% |
|
Newfoundland & Labrador |
HST |
15% |
|
Ontario |
HST |
13% |
|
Alberta |
GST |
5% |
|
Manitoba |
GST |
5% |
| Manitoba**** |
RST |
7% |
|
Northwest Territories |
GST |
5% |
|
Nunavut |
GST |
5% |
|
Yukon |
GST |
5% |
|
Quebec |
GST |
5% |
|
Quebec* |
QST |
9.975% |
|
Saskatchewan |
GST |
5% |
|
Saskatchewan** |
PST |
6% |
|
British Columbia |
GST |
5% |
|
British Columbia*** |
PST |
7% |
*If you are located in Quebec, you will be responsible for filing and remitting the QST on purchases made by customers in Quebec. If you are located outside Quebec, ZenVideo will remit QST on purchases made by customers in Quebec.
**As of February 1st, 2022 ZenVideo will remit PST where the services are consumed by customers in Saskatchewan for all sellers, including sellers located in Canada.
***As of July 1st, 2022 ZenVideo will remit PST where the services are consumed by customers in British Columbia for all sellers, including sellers located in Canada.
****As of October 1st, 2022 ZenVideo will remit RST where the services are consumed by customers in Manitoba for all sellers, including sellers located in Canada.
US states where we collect tax
If your customer is located in one of the states listed below, we will collect and remit sales tax from their purchase:
- Alabama
- Arkansas
- Arizona
- Colorado
- Connecticut
- Washington, D.C.
- Florida*
- Hawaii
- Iowa
- Indiana
- Kentucky
- Maryland
- Minnesota
- North Carolina
- New Jersey
- New Mexico
- Ohio
- Pennsylvania
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Washington
- West Virginia**
- Wisconsin
*Indicates that taxes are not collected on "permanent purchases," meaning customers here will not be charged tax on any purchased TVOD products; subscription products and TVOD rentals will still have tax applied.
**Indicates that taxes are only collected on subscription products, meaning customers here will not be charged tax on any TVOD (purchase/rental) products.
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