How to access Livestream Studio after migrating to ZenVideo

This feature requires an Advanced, Premium, or Enterprise account with the Events feature enabled.

If you previously used a Livestream account to access Livestream Studio and have since migrated your account to ZenVideo, you will need to log out of Studio and log back in using your ZenVideo account credentials to continue accessing Studio.

In this article:

• How to log out of Livestream and connect Studio to ZenVideo
• I am being prompted to Activate a Livestream Account in Livestream Studio
• Additional troubleshooting

How to log out of Livestream and connect Studio to ZenVideo

1. In the Studio application, select the gearwheel icon in the upper right corner to open the Settings menu.
2. Select My account towards the bottom of the left sidebar.
3. You should see that you are logged into your Livestream account. Select Log out.
4. You will then see a login window. Select Log in with ZenVideo.
5. A browser window will open. Log into ZenVideo if necessary.
6. You will see a prompt to connect Studio to your ZenVideo account. Select Allow. Once connected, you will be redirected back to the Studio application.
7. If you are a team member on multiple ZenVideo accounts, you may be prompted to select which account to log in to; choose the desired account, then select Next.
8. You will see a prompt indicating your license has been unlocked. Select Use Studio to proceed with using Studio.

I am being prompted to Activate a Livestream Account in Livestream Studio

If you launch Livestream Studio and see a prompt to "Activate a Livestream Account" after migrating to ZenVideo, select the person icon next to the Livestream logo to log out of Livestream. You will then see the option to log in to ZenVideo.

Additional troubleshooting

If you encounter issues with logging in or accessing your Studio license, you may need to update your Studio version. Close and relaunch Studio, ensuring you have an internet connection, and run any updates if you are prompted.