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System Requirements for viewing, browsing, and apps

Melissa Borup
  • Updated

The ZenVideo website and player are supported on the most popular desktop and mobile platforms. We strongly recommend keeping your device’s operating system and browser as up-to-date as possible to avoid any bugs or potential security vulnerabilities.

Below you’ll find our minimum requirements for accessing vimeo.com, playing videos, and using our official apps.

In this article:

Bandwidth requirements - video playback

You can view ZenVideo videos in quality ranging from 360p to 8K. The following table shows the minimum speeds required for each playback quality:

Quality Required Minimum Bandwidth
240p 500 kbps
360p 1 Mbps
720p 3 Mbps
1080p 7 Mbps
2K 12 Mbps
4K & up 22 Mbps

Not sure what speeds your device is receiving? Visit https://testmy.net/download (on mobile or desktop) for an estimate. We recommend performing this test a few times since bandwidth can change. 

For more in-depth information about bandwidth and troubleshooting, visit Troubleshoot playback quality and buffering issues.

 

Supported browsers — video playback

ZenVideo playback is supported in browsers that can decode H.264 videos in an HTML5 player.

The following browsers have guaranteed support:

Browser Versions
Chrome Current and two previous major versions
Edge Current and two previous major versions
Firefox Current and two previous major versions
Safari Current and two previous major versions

 

Supported browsers — vimeo.com site

The vimeo.com website and all features on the website are supported when using the latest versions of these browsers:

  • Chrome (has automatic updates)
  • Firefox (has automatic updates)
  • Safari
  • Edge

If you see a banner on vimeo.com asking you to upgrade your browser, you can check for the latest version here.

Advanced playback

5K, 6K, 7K, or 8K playback

To view our higher-resolution playback versions, you must use a browser that supports H.265 (HEVC) decoding in an HTML5 player.

These operating systems and browsers currently support the playback of videos with resolutions over 5K:

  • Safari 11+ on macOS 10.13 High Sierra or higher
  • Microsoft Edge 15+ on Windows 10 (with supported hardware)

We hope to support 5K and higher resolution playback on additional browsers and platforms as they become available. 

HDR and Dolby Vision playback

To view an HDR video, you must have an HDR10-supported display and a system that supports H.265 (HEVC) playback.

HDR and Dolby Vision playback is currently supported on these platforms:

360° playback

For monoscopic 360° playback on a desktop (i.e, on a monitor and not within a headset), we recommend using the latest version of the following browsers with WebGL and hardware acceleration enabled:

  • Chrome
  • Firefox
  • Edge
  • Safari (v11.0.2 or newer)

Playback of 360 videos on mobile devices is only possible with the official ZenVideo app for Android or iOS. Mobile devices must have gyroscope sensors for the app to play 360 videos.

Viewers can also play 360 videos within the ZenVideo app and place their devices in Google Cardboard-compatible headsets. Other standalone VR headsets, such as the Oculus Go, HTC Vive, PlayStation VR, or Samsung Gear, are not officially supported.

ZenVideo mobile app

Native apps are available for mobile phones and tablets running Android and iOS. We recommend keeping your device’s operating system up-to-date. The minimum operating system version for each platform is listed below.

Additionally, iPhone 8 and above and 2nd generation iPad Pro and above can playback Dolby Vision videos on the ZenVideo app.

Additional permissions may need to be enabled to access all mobile app features. See our Android and iOS mobile app requirement articles for further details.

ZenVideo macOS app

The ZenVideo macOS app requires macOS 10.12 (Sierra) or newer to operate. Older versions of macOS are not compatible with the app.

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