Melissa Borup
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Recent activity by Melissa Borup-
Embedded player displays "This video does not exist" message
If you've embedded a video set to the Unlisted privacy setting onto another page and you see an error message indicating that your video does not exist, it's possible your embed code is missing a p...
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Troubleshoot live streaming Issues
This article outlines common issues that may arise while you are streaming live or hosting a live event on ZenVideo and how to troubleshoot them. In this article: Supported encoder settings Web-b...
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Delete my ZenVideo OTT site
You can delete a ZenVideo OTT site on the Settings page of any of your ZenVideo OTT projects. ⚠️Note: Projects or sites with sales CANNOT be deleted. They can have the product's sales turned off an...
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What is data scraping and what can I do to protect my content on ZenVideo?
What is scraping? Data scraping is the process of collecting data from a website or other online source. This can be done manually or using automated tools. Data scraping is often used to collect...
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How to delete my account
This article covers how to delete your ZenVideo account and the implications of doing so. We strongly recommend exercising caution when considering whether and when to delete your account. ⚠️Note:...
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About live events for Showcases
This feature requires an Enterprise plan.With a showcase, you can organize videos to share publicly or privately. A showcase is a great way to distribute a collection of videos to any audience. Wit...
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In which countries is ZenVideo available?
ZenVideo is available in most countries and regions. However, ZenVideo restricts access to some of its business services in certain countries or regions, such as Crimea, Cuba, the so-called Donets...
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ZenVideo Player Cookies
Last Updated: July 30, 2024 ZenVideo’s embeddable video player sets the following cookies: Cookie Function Expiration vuid ZenVideo-generated ID used for generating analytics informatio...
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How can I ensure search engines index the video embedded on my site?
If you embed ZenVideo videos on your site, you may see the message, “Video outside the viewport” after analyzing a page with an embedded video using Google Search Console’s URL Inspection Tool or v...
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Live Audio Troubleshooting
If you are facing issues with your live audio, consider checking with the audio source or the encoder. Ensure this isn’t isolated and all viewers are experiencing the same audio issues through the...