Melissa Borup
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Articles
Recent activity by Melissa Borup-
How to use custom groups
This feature requires an Enterprise plan.You can create and manage your user groups and assign specific roles to all team members, streamlining administration and ensuring the right people have the...
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Setting up my ZenVideo OTT site's cookie consent banner
Depending on where your users are located, there may be regulations governing what your OTT site is required to provide users to manage their cookie preferences. ZenVideo OTT provides a simple co...
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Video inputs appear in the wrong order
This feature is only available on legacy Studio hardware products (HD51, HD510, HD550). Some customers using some Livestream Studio hardware products (HD51/HD510/HD550) ha...
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Can Livestream Studio Stream to Workplace from Meta?
Workplace from Meta (formerly Facebook Workplace) is not directly integrated with Livestream Studio. However, you can stream to your Workplace community via RTMP.
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Importing Animated Graphics
Livestream Studio can accept either an .mov file or a folder of images that it will continuously loop through to create an animated graphics overlay. This feature is best ...
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How to create a ZenVideo OTT account from my ZenVideo account
ZenVideo OTT allows you to launch a video business with Subscriptions or one-time transactions (purchasing or renting). If you have a Premium, Advanced, or Enterprise account on ZenVideo.com. you ...
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How do I modify videos not originally created in the video editor?
You can edit any video uploaded to your ZenVideo account using the video editor, even if it wasn't created with the video editor. Please note that time limitations may apply, depending on your acco...
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Why do I get an error when trying to create my video on the iOS app?
If you get an error when trying to create your video on the iPhone app, in most cases it is related to fetching your footage from iCloud. This could be just a temporary technical issue communicat...
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About automatic closed captioning for live events
This feature requires an Advanced or Premium plan, or an Enterprise plan with the Events feature added. ZenVideo Advanced, Premium, and Enterprise members can enable automated closed captions for v...
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Someone has accessed my account without my permission. What can I do?
If you believe someone has accessed your account without your permission, we recommend you reset your password. If you're not logged in, visit 'Forgot Password' to request a password reset. If you...