Melissa Borup
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Articles
Recent activity by Melissa Borup-
Troubleshoot audio sync issues
The easiest way to avoid sync issues is to compress your video following our compression guidelines. However, if you continue to encounter issues, here are some common causes and fixes for the los...
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Why did my video get deleted?
This article covers typical reasons why your video may have been unexpectedly deleted, and how to get support if you need to recover deleted videos. In this article: Deleted videos due to account...
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Manage ZenVideo Stock
ZenVideo Stock videos are no longer available to purchase as of April 1, 2025. Your purchased ZenVideo Stock videos are still available in your ZenVideo Library, and none of your videos using ZenV...
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How do I modify videos made in the video editor?
Once your video made in the video editor optimizes and completes processing, it will be saved in your ZenVideo account. From there, you can further modify your video with the video editor. To modi...
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Reorder content on your ZenVideo OTT site
Navigate to Products> All Products to arrange the order of the Products on your site by dragging and dropping them in the order that you'd like on your Products page. ⚠️Note: Only "Buy or Rent" p...
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If I make a privacy complaint, do you share my information with the ZenVideo member?
Because we consider privacy complaints a legal matter, we need to share the name of the person whose privacy is potentially violated by the video. The uploader is notified that we received a notice...
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About developer for hire services
ZenVideo does not provide developer-for-hire services. We do not have recommendations for finding developers, products, plugins, or services that “specialize” in using the ZenVideo API. The ZenVid...
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What is performance mode?
Creating a venue requires an Enterprise account with the Events add-on. What is Performance mode? A Settings icon on the top right side of any Space page in the venue enables or disables the Perfor...
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How to use transcript view
Adding the transcript view to the embedded player helps viewers find relevant sections within a video. This feature gives viewers a comprehensive overview of the video's content, making it easier t...
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How to open and moderate my event's engagement tools on a separate page
This feature requires an Advanced or Premium plan, or an Enterprise account with the Events feature enabled.This article explains how to access a separate, full-page version of your event's engagem...