Melissa Borup
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Recent activity by Melissa Borup-
How do I log into my Magisto account?
If you are unable to log into your Magisto account and you are redirected to the ZenVideo homepage, visit this link to log in and access your Magisto account. If you have any questions regarding y...
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Troubleshooting: I don’t see a download button on a video
Logged-in users can download videos from vimeo.com that are available for download by the video owner. Not all videos can be downloaded. Common issues to troubleshoot: If the video owner disable...
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Delete my ZenVideo OTT account
You can delete your ZenVideo OTT account from the account settings page. ⚠️Note: If you are an admin or member of a selling ZenVideo OTT site, you will need to be removed from those sites before yo...
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Advanced Input Source Cropping
You can create multiple virtual camera shots for each input source. This works best with 4K inputs and Mevo. Navigate to the Inputs tab. Find the desired input you wish to crop and click the...
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Streaming to Twitch via Livestream Studio
Livestream Studio offers direct integration with Twitch for producers who wish to stream their content there. In the Stream module, click the Twitch logo to st...
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Bringing Other Streams into Livestream Studio
If you have a video source streaming to another destination, you can pull that stream into your Livestream Studio as a remote camera source. Navigate to the Inputs tab in the lower left corn...
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Which platforms support video bumper campaigns for ZenVideo OTT?
Platform support for non-skippable and skippable video bumpers varies by platform. Refer to the table below to read about how each platform supports video bumpers. Platform Non-Skippab...
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What's included with ZenVideo Plus?
This plan is no longer offered to new customers. Learn about the Starter plan or visit our pricing page to review all of our current plan offerings. We have started migrating Plus and Pro users to ...
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Duplicate accounts on ZenVideo
We frequently hear from people who have accidentally created multiple accounts by logging in to ZenVideo via Facebook, Google, or Apple. This can happen when you follow the Login with Facebook/Goog...
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SSO Group permissions for Enterprise teams
With an Enterprise account with SSO enabled on ZenVideo, you have the ability to grant access to your content with specific departments or groups within your team. This unlocks the ability for a mo...